Service

Warranty & Service

Limitation of Remedy and Disclaimer of Warranty

   tecsis LP warrants that the products it manufactures will be free of defects and perform as specified for a period of one year if properly installed, maintained, and operated within the limits of rated and normal usage.  This one year warranty includes both “Standard” products, which are products with greater than 10 years design life, and “Custom” products that are products with less than 10 years design life.

Any of our products which, under normal operating conditions, proves defective in material or in workmanship, within one year from the date of shipment by tecsis LP will be repaired or replaced free of charge.

The remedy set forth herein does not apply to product damage caused by the buyer`s misuse or neglect, nor does it apply to any product which has been repaired, modified, or disassembled by buyer. The remedy set forth herein does not extend to any product or part thereof or which, under normal usage has an inherently shorter useful life than one year.

The remedy set forth herein is the buyer`s exclusive and sole remedy and will satisfy all obligations of tecsis LP whether based on contract, negligence or otherwise. tecsis LP is not responsible for any incidental or consequential loss or damage which might result from a failure of any tecsis LP product. This express warranty is made in lieu of any and all other warranties, expressed or implied, including but not limited to any implied warranty of merchantability or fitness for particular purpose or use.

tecsis sells extended warranties for Standard products.  tecsis does not offer extended warranties for Custom products.   

Obtaining Service under Warranty

Authorization is required prior to the return of any product to tecsis LP for warranty service. You can obtain a Returned Material Authorization (RMA) number here, or contact tecsis directly at:

Repair Department c/o tecsis LP, 771-F Dearborn Park Lane, Worthington, Ohio 43085, or call: (614) 430-0683 with the following information:

  1. a model number
  2. a serial number for the defective product
  3. a technical description of the defect
  4. a no-charge purchase order number (for correct return of the product) (Optional)
  5. ship-to and bill-to addresses if different from original purchase order

Shipment to tecsis LP shall be at Buyer`s expense.

Repaired or replaced items will be shipped F.O.B. Worthington, Ohio.

Non-verified problems or defects may be subject to a $95 evaluation charge.